OM&Int (Information management/Knowledge base) Celfocus

The project for Celfocus (May 2015 - June 2015) had as its main objective the creation of a centralized platform and knowledge base for the entire unit Order Management & Integration (OM&Int) in order to assist unit managers, project managers, professionals, human resources, training and support for newcomers.

Information management

Concerns a cycle of organisational activity: the acquisition of information from one or more sources, the custodianship and the distribution of that information to those who need it, and its ultimate disposition through archiving or deletion.

This cycle of organisational involvement with information involves a variety of stakeholders: for example those who are responsible for ensuring the quality, accessibility and utility of acquired information, those who are responsible for its safe storage and disposal, and those who need it for decision making. Stakeholders might have rights to originate, change, distribute or delete information according to organisational information management policies.

Information management embraces all the generic concepts of management, including: planning, organizing, structuring, processing, controlling, evaluation and reporting of information activities, all of which is needed in order to meet the needs of those with organisational roles or functions that depend on information.

Information management is closely related to, and overlaps, the management of data, systems, technology, processes and – where the availability of information is critical to organisational success – strategy. This broad view of the realm of information management contrasts with the earlier, more traditional view, that the life cycle of managing information is an operational matter that requires specific procedures, organisational capabilities and standards that deal with information as a product or a service.

Knowledge base

In general, a knowledge base is a centralized repository for information: a public library, a database of related information about a particular subject. In relation to information technology (IT), a knowledge base is a machine-readable resource for the dissemination of information, generally online or with the capacity to be put online. An integral component of knowledge management systems, a knowledge base is used to optimize information collection, organization, and retrieval for an organization, or for the general public.

Objectives

• Creating a centralized platform for the entire unit OM & Int;
• Support to the various teams in the management and organization of contents.

Technologies

• Confluence

Copyright

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